Office of the Taxpayers’ Ombudsman

The Office of the Taxpayers’ Ombudsman promotes professional service and fair treatment of taxpayers by the Canada Revenue Agency (CRA).

The Taxpayers’ Ombudsman reviews service and fairness related complaints, identifies systemic and emerging issues, and upholds the service-related rights found in the Taxpayer Bill of Rights.

Getting Results

Since 2008, the Ombudsman and his staff have handled thousands of taxpayers’ complaints, conducted investigations, and published several reports on systemic issues. The Taxpayers’ Ombudsman provides advice to the Minister of National Revenue on ways the CRA can improve its service to Canadians.

Know Your Rights

Canadians have rights as taxpayers as set out in the Taxpayer Bill of Rights. To learn about these rights or how to file a service-related complaint, visit our Web site at www.oto-boc.gc.ca.

Contact Information

Telephone:
1-866-586-3839

Facsimile:
1-866-586-3855

Address:
50 O’Connor Street, Suite 724
Ottawa ON  K1P 6L2

J. Paul Dubé

Taxpayers’ Ombudsman