Casework

What is Casework?

One of my most important duties as your representative in the House of Commons is to assist you when dealing with federal agencies – this assistance is referred to as casework. My Casework Manager, Kim Houlind and I are ready to help you cut through “red tape” and secure the services and benefits paid for by our tax dollars.

Constituents most commonly approach my staff for casework when they do not receive a timely response from a federal agency, when they wish to appeal a decision and need direction, or if they have lost important documents.  Examples of federal agencies that we work with include Service Canada, Canada Revenue Agency, and the Department of Veterans Affairs among others.


Cases I Can Help You With

Before you contact my office for assistance with your case, it is a good idea to do a couple of things first:

1. Determine if your concern is something my office has the authority and jurisdiction to help you with.
   I can help you if you need assistance dealing with a federal agency. A federal agency is an organization that reports to the Executive branch of the Canadian Government such as the Canada Revenue Agency or Human Resource Development Canada to name a few. View a complete list of federal Agencies.  If your concern is with a federal agency, my casework staff is authorized to investigate on your behalf.
   
   
2. Attempt to resolve the problem with the federal agency yourself.  Ensure you have contacted them with your issue and have received a response before you contact my office.

According to the House of Commons Standards of Official Conduct, I can not act as an attorney or offer legal assistance in any way.

While I will make my best efforts to assist you, please remember that federal agencies have discretion concerning decisions on individual cases and have the final say on the outcome.

**A note about immigration matters:
Due to the complexity and high demand of this case work our office is limited to providing general information and advisement only. 


Meet My Casework Manager

My Casework Manager, Kim Houlind looks forward to helping you in your dealings with federal agencies.  Kim can be reached in the Constituency office at 604-534-5955, or by email at warawm1@parl.gc.ca.
 

How to Open a Case

1. Using the information provided above, make certain that your question or problem is something my office can assist you with.
2. Fill out a casework privacy release form and begin to gather the necessary documents which may include the most recent correspondence sent to/received from the agency (letters, decisions, notices, etc.), receipts for applications filed and fees paid, medical documentation (if applicable), financial records (if applicable), other letters of support. Please remember to send copies instead of original documents unless specifically requested by my staff.
3. Please call my Constituency office at 604-534-5955 to make an appointment with Kim. Appointments are necessary to ensure your privacy and expediency of your file.